Refund Policy
Last updated: July 20, 2026
1. Digital Products
Due to the digital nature of our products, all sales are generally final once a license key has been delivered. We offer refunds under specific circumstances outlined below.
2. 14-Day Refund Window
You may request a refund within 14 days of purchase if you have not activated or used the product license key. Refund requests beyond this period will not be accepted.
3. Technical Issues
If you experience persistent technical issues that prevent normal use and our support team cannot resolve them within a reasonable timeframe, you may be eligible for a refund.
4. Chargebacks
Filing a chargeback without first contacting our support team may result in permanent account suspension.
5. How to Request
Contact our support team at support@avora.lol with your order number and reason. We typically process refunds within 5-10 business days.
6. Non-Refundable Items
Products where the license key has been activated, customized products, purchases more than 14 days ago, or products used in violation of our Terms of Service.
7. Exceptions
We may grant exceptions at our sole discretion, evaluated on a case-by-case basis.
8. Contact
For refund inquiries: support@avora.lol